In October 2024, the Board of Mercy Services made the deeply considered and difficult decision to permanently withdraw from the Mercy Services ministry in Newcastle and Singleton. The decision to cease involvement in aged care resulted in the closure of the Singleton residential aged care facility and the transfer of Home Care and Community Transport Services to Mercy Health and Aged Care. The Alcohol and Other Drug Service was transferred to an alternative provider.
For more than 150 years, Mercy Services delivered community services in the Hunter region of New South Wales, from the arrival of the first Sisters of Mercy in the region in 1875, through to May 2025. Over this time, Mercy Services provided community and in-home support across parts of Newcastle, Lake Macquarie and the Lower Hunter region of NSW to the elderly, those living with disability, those affected by drug and alcohol abuse, the socially disadvantaged and families.